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Electricity, Gas and Water

Inquiries about Electricity

Tokyo Electric Power Company Tama Customer Center
Moving in or out/change of contract/electricity charges: Tel: 0120-995-661
Power Failures, etc.: Tel: 0120-995-007
If the two numbers above are not available: Tel: 042-202-2546 (toll charged)
Application by Fax: 0120-995-699
Hours: Monday through Saturday, 9:00 a.m. to 5:00 p.m. (closed on Sundays and national holidays);
Tokyo Electric Power Company website (in Japanese and English)
http://www.tepco.co.jp

Inquiries about Gas

Tokyo Gas Customer Center (Tel: 0570-002211)
If the number above is not available: Tel: 03-3344-9100
Number exclusively to report gas leakage: Tel. 0570-002-299
If the abovementioned numbers cannot be used, please use 03-6735-8899.
Tokyo Gas Company website (in Japanese, English, Chinese, and Korean)
http://www.tokyo-gas.co.jp/

Inquiries about Water

Application for start of use, termination, or change of billing address: 0570-091-100 (for PHS or IP phones: 042-548-5100)
Inquiries about billing, repairing water leakage, or other inquiries: 0570-091-101 (for PHS or IP phones: 042-548-5100)
Hours: 8:30 a.m. to 8:00 p.m. (closed on Sundays and national holidays.)
* Bureau of Waterworks, Tokyo Metropolitan Government website (in Japanese and English):http://www.waterworks.metro.tokyo.jp/

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